OUR RESEARCH

Built From
Complaints

Most notebooks get abandoned. We wanted to know why, so we read more than 600,000 posts from people describing the notebooks they bought, used, and eventually stopped using. These five notebooks are built around what those people said.

Paper was the biggest complaint

We read 180,034 posts and found 359 complaints about ink bleeding through the page. Of the 59 angriest complaints in the whole batch, 36 were about paper. That's why Thovia paper is 160gsm, and why we tested it with fountain pens, brush pens, and markers before printing anything.

A broken book ends the habit

When a spine cracked or pages came loose, people described giving up the practice, not just the notebook. Every Thovia notebook is Smyth-sewn, with signatures stitched through the fold rather than glued at the spine.

Missed days are what stops people

Dated pages turn a gap into a permanent record, and that record is what people said made them quit. Every Thovia notebook is undated, and the structured ones mark what you did rather than what you missed.

Everything you asked about the research

What research is Thovia based on?

Thovia's design decisions come from three research passes covering more than 600,000 items collected across channels and communities where people discuss notebooks they bought, used, and abandoned. The findings split into two categories: physical failures such as bleed-through and broken bindings, and follow-through failures where the notebook works fine and the person stops using it anyway.

How was the research conducted?

Three passes were run across stationery, journalling, planner, and creative channels and communities. The first collected 180,034 items, of which 15,811 were flagged by keyword and 11,833 were read individually. The second collected 353,212 items across a broader set of communities. The third collected 80,030 items from 18 communities of founders, freelancers, and working creatives, focused on behaviour around the notebook rather than the notebook itself.

How were the findings rated?

Every complaint was rated for severity. The top rating covered people who returned a product, switched brands, or said they would never buy from a company again. The middle rating covered repeated, vocal frustration. The lowest covered things people noticed and put up with. Rankings are weighted so that a small number of furious people outranks a larger number of mildly irritated ones.

Why do people stop using their notebooks?

Two separate reasons appear repeatedly. The notebook physically fails through bleed-through, a cracked spine, or pages coming loose. Or the notebook works fine and the person stops anyway, usually after missing enough days that dated pages made the gap visible. Abandonment was described in terms of guilt far more often than in terms of effort, which is why every Thovia notebook is undated.

What is the most common complaint about notebooks?

Paper failure. In the first research pass of 180,034 items, bleed-through and ghosting produced 359 complaints and accounted for 36 of the 59 complaints severe enough to count as returning the product or abandoning the brand. Thovia's 160gsm paper was chosen and tested specifically against that finding.

What did the research find about goals?

Ambition without direction was the most founder-heavy pain in the third pass, appearing around 1,318 times. The shape was consistently not an absence of goals but an overload of them, combined with a fear of choosing wrong. What people credited with helping was writing decisions down to see them clearly and committing to one written priority at a time. The Ambition Goal Planner is built around that finding.

How did the research change the notebooks?

Every major decision traces to a specific finding. 160gsm paper answers the 359 bleed and ghosting complaints. Smyth-sewn binding answers the 98 binding failures and what people said they did afterwards. Undated pages and completion-only marking answer the abandonment data. The five notebooks each cover one job because overlapping books were a recurring complaint of their own.

How accurate are these numbers?

Counts should be read as accurate within about ten percent. Severity ratings were assigned by one reviewer against a written rubric, so the rankings hold up at that margin more reliably than individual figures. Keyword tagging over-matched at the first pass, and every number published here comes from the manual review rather than the raw keyword counts.